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Old 10-23-2010, 01:38 AM
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Strider_Aus Strider_Aus is offline
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Default Formatted HDD - lost my live ID and Zune account details :( Help!

Hey abi's,

I had to re-format my HDD a couple of days ago. In doing so, all my private files and accounts were backed up with 1 exception - my Zune details (and associated US Windows live ID).

I have not been able to remember correctly my windows live ID and password for my US based account. I have also not been able to login to my Zune Software.

What I do have is my ZuneHD device itself and copies of the Zune Passes I have (active out to end JAN 2011 or so).

Is there any way I can recover my details from either the device or from my Zune passes. I just cannot remember my windows live ID at all, as it was only used to setup my ZuneHD.

Any ideas GREATLY appreciated !
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Old 10-31-2010, 01:46 AM
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I guess not.
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Old 11-01-2010, 11:19 AM
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Have you tried to send an email to Tech Support?
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Old 11-01-2010, 09:31 PM
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!!!!
There does not seem to be a way to contact live.com / hotmail.com support by email. Everything brings me back to;

- Use the live.com forums (requires live.com username to login DOH!)
- Reset password online (requires live.com username to initiate)
- Send email to alternate email (requires live.com username to start)

Cannot find anywhere to email them, or go about trying to remember your damn live.ID. Bugger ! My ZuneHD connects to the marketplace (without my PC which has no zune account configured since the reboot) - so my login details must be in the damn ZuneHD somewhere (Zune account and live.com account).

Anyway of getting them of the device or emaillinks for live.com support would be MOST appreicated ! Willing to send Aussie delicacy VEGEMITE to anyone that helps resolve

KK - I have found a way to register a private forum post for MS staff (with no ID) and have done so. Thanks. Will see if all the info I gave them is enough to verify my ID and reconfirm my live account details.
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Last edited by Strider_Aus; 11-01-2010 at 10:12 PM. Reason: Update
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