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Old 12-04-2010, 07:28 PM
jesska jesska is offline
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Join Date: Dec 2010
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Default Can't install Zune Software

I just got a new Zune HD 32GB yesterday and have been trying to install the software since then.

I first tried the one at the Zune site but it said something about not being able to download required components from Microsoft Update and it have me a link: http://support.microsoft.com/kb/944938?sd=zune
I tried this one and now it says that the Windows 7 portable device update was not installed. The error code is 0x80240017.

I tried searching for more windows updates but it tells me that it's up to date. Tried installing with Vista compatibility and running it as Admin, still nothing. If I simply plug the Zune in, it fails to find the driver.

The farthest it ever went was when is was preparing the computer but it stopped at 99%.

I use Windows 7 64bit.

Help me please! I've had no mp3 player for a month becuase I left my Creative Zen in a cab.
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