android
  #1  
Old 12-04-2010, 08:28 PM
jesska jesska is offline
Junior Member
 
Join Date: Dec 2010
Posts: 2
Default Can't install Zune Software

I just got a new Zune HD 32GB yesterday and have been trying to install the software since then.

I first tried the one at the Zune site but it said something about not being able to download required components from Microsoft Update and it have me a link: http://support.microsoft.com/kb/944938?sd=zune
I tried this one and now it says that the Windows 7 portable device update was not installed. The error code is 0x80240017.

I tried searching for more windows updates but it tells me that it's up to date. Tried installing with Vista compatibility and running it as Admin, still nothing. If I simply plug the Zune in, it fails to find the driver.

The farthest it ever went was when is was preparing the computer but it stopped at 99%.

I use Windows 7 64bit.

Help me please! I've had no mp3 player for a month becuase I left my Creative Zen in a cab.
Reply With Quote

Advertisement [Remove Advertisement]

  #2  
Old 12-04-2010, 09:03 PM
WalkGood's Avatar
WalkGood WalkGood is offline
Ultra Senior Member
 
Join Date: Aug 2006
Location: FL
Posts: 12,579
Default

I don't have the zune but are you trying with the 64-bit version available for download?
__________________
WalkGood,
Ramón

abi >> | Forum Rules | Glossary | Why Rockbox | FLAC or MP3? | irc
Reply With Quote

  #3  
Old 12-04-2010, 10:04 PM
McDougal's Avatar
McDougal McDougal is offline
Ultra Senior Member
 
Join Date: Aug 2009
Posts: 2,375
Default

I suggest you uninstall the current version you have by hitting Windows key+R to bring up the Run box, type appwiz.cpl and hit enter. Select Zune at the bottom of the list and uninstall. Then, make sure that you select the 64-bit version of the software, not the 32-bit. Perhaps this is just a bad install, often reinstalling will work just fine, good luck !
__________________
iPod Touch 4G 32GB; Google Nexus 7 32GB
JVC HAS600B;Pioneer SE-M390;Audio-Technica ATH-P5

Retired Devices:
Sansa Fuze 8+16GB Rockboxed
Reply With Quote

  #4  
Old 12-04-2010, 11:27 PM
jesska jesska is offline
Junior Member
 
Join Date: Dec 2010
Posts: 2
Default

I never checked the version .
I went here: http://www.zune.net/en-US/products/s...adsoftware.htm but it doesn't work...
And, I have never installed anything Zune related so there is no program to uninstall. All I managed to do was get the install files downloaded and attempt to run them and they fail.
Reply With Quote

Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump



All times are GMT -5. The time now is 09:55 AM.