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Old 01-07-2011, 01:26 PM
ts64 ts64 is offline
Junior Member
Join Date: Oct 2010
Posts: 3
Default a very bad experience with Cowon Support

I've sent a bricked iaudio7 for repairing under warranty to the European Cowon Support Center in Germany, but they've refused to freely repair it arguing that I need to contact my local dealer. (they wished to charge me 80€)

Lastly, I requested to sent back to me the device but since three weeks now I didn't get any answer from us. (May be they repaired it and want to keet it for us, i don't know ?)

The person who answered my email was Alvaro keuck??, he answered my emails using the email adresses of the persons that I initially contacted, i.e., ***** and **** ? (very strange!!)

This is finally a very bad experience with Cowon that i wanted to share!

Last edited by ts64; 01-07-2011 at 01:44 PM.
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cowon, europe, germany, support

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