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Old 01-22-2011, 02:16 PM
Phoenixed Phoenixed is offline
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Join Date: Jan 2011
Posts: 4
Help ZV:M in XP detected but not recognized ("unknown device"). No drivers, .

Good evening,
I created an account for this particular question (after the long searches here).
If there is no solution, I at least need a confirmation of failed device. So I can be done with it.

It's not my first player and I know my way around gadgets (players especially).
I had this 30GB Vision:M for 4 years with no problems.

In that time I even switched to OSX and managed to successfully connect it there too.
But half a year ago the fun stopped. It wouldn't connect. Since connecting it in OSX is somewhat "fan-made" thing, I assumed it was OSX updates that changed something. There were updates.

Recently I had to connect this ZV:M to my old XP SP2 machine which was fresh after formatting (again).
I did everything the same as usual, but this time:
• There was a pop-up balloon saying that "device malfunctioned".
• In device manager, player is listed in the bottom, under usb devices as "unknown device"
• In properties is says that "drivers are missing"
• For a few seconds, right after plugging the player to USB, it is listed as a Zen Vision:M player in a proper category with an exclamation mark though. But for a few seconds only.
Player is functioning as itself. You can play music etc.

After that, there were hours of googling. Most of the information was in this forum. I've read through the topics and all the solutions were the things I've already been through in the past (when there was no "real problems").
One topic said that in my case player's motherboard may be busted.

To save your time: The player is charged / has newest firmware / I've tried driver re-auto-installation / different WMP versions / w and w/o Creative software / player reset / and other common solutions.
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