zen v not recognized
I bought my step-daughter a zen v for x-mas and everything worked fine for me (installing and downloading music). She wanted to use it at her dad's house to download some of her music and there she said it didn't want to connect. Sure enough, back at my place I get a message saying that the USB device has malfunctioned and Windows does not recognize it. I have tried reinstalling creative media explorer at home and even tried at work and I get the same message. In the device manager, it shows up as an unknown device. Not sure what she did at her father's house, but I am assuming that the message I got isn't good. Anyone else seen something like this as I am lost?