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Old 10-26-2011, 01:25 PM
rsay777 rsay777 is offline
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Join Date: Nov 2007
Posts: 30
Default new Galaxy PLayer 5 not recognized

OK I thought the days of hardware installation problems were over since Win 98.

I just received the Galaxy 5 Player (no phone) yesterday. I had previously downloaded the Kies software and the PDF manual. I thought I was ready for an error free connection and install.

My XP machine found the new hardware (I thought) and I off I went to use the Apps that came on the player. No problems until I connected to the Kies Software where I was informed that the device is not supported etc.

I contacted Samsung where we were unable to solve the conflict and in fact after 2 unsuccessful drive format attempts we tried a "device reset"

After the reset the problem is still there.

Drive E mass storage is shown
Drive F mass storage is shown (32 gb mirco SDHC card)

neither drive will allow Windows to format.

So I have a nifty wi fi device that won't let me transfer files to. I have a case number with Samsung and we are scheduled for a new tech call.

Anybody have any ideas what might be going on. Thanks
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