I've just had my first encounter with Samsung's online tech support, and it wasn't pretty.
I have a SGP 4 and I wanted to pose my question about hanging downloads and video freezeups to them by e-mail, which would seem an appropriate first step. After navigating the various drop-downs, I ended up on a page requires you to select Product Group > Product Type > Product Sub-type > Model #. And wouldn't you know it -- it's that last one where there's no drop-down. No matter how you click on it, it just keeps saying "Select".
So my question/vent is: What should I expect when I phone them? Long wait times and non-English speaking tech reps? Is this typical with Samsung?