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Old 05-09-2012, 12:04 AM
sPod_newB sPod_newB is offline
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Join Date: Apr 2012
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Default Tech support (or why I shoulda bought an iPod)

I've just had my first encounter with Samsung's online tech support, and it wasn't pretty.

I have a SGP 4 and I wanted to pose my question about hanging downloads and video freezeups to them by e-mail, which would seem an appropriate first step. After navigating the various drop-downs, I ended up on a page requires you to select Product Group > Product Type > Product Sub-type > Model #. And wouldn't you know it -- it's that last one where there's no drop-down. No matter how you click on it, it just keeps saying "Select".

So my question/vent is: What should I expect when I phone them? Long wait times and non-English speaking tech reps? Is this typical with Samsung?
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