did I just ruin my Zen V??

[fchm]

I've had my Zen V for about 5 months and it has been great -- no glitches. Tonight I had it plugged in to recharge and sync up. Normally when I disconnect, I select "Safely Remove Hardware" (I'm running Windows XP). Tonight I forgot and just unplugged it from the USB cord. When I tried to turn it on, nothing happened. I plugged it back into the USB, and the play and return buttons didn't light up blue like they normally do. I tried pushing the reset button. I tried doing the recovery thing by holding down play while powering on. Nothing. I'm sure it was done syncing b/c it had finished syncing quite a bit before I disconnected. The instruction manual didn't say that horrible things would happen by simply disconnecting...

I'm not sure what to do. I find it hard to believe the hardware is faulty since I've been happily using it for some time, but I can't tell if I did something to it, and I can't even upgrade the firmware b/c my computer acts like it isn't there now.

ARGH -- i'm addicted to my podcasts and will go through withdrawls! Any help/advice will be much appreciated -- thank you.

[wtd]

Some sandisk players even break down if you USE safely remove so I don't think that zen V can stop working because of NOT using it. The easiest way imho is sending it to shop/creative and hoping they will change it for new one

[fchm]

Yah, i've been thinking that's just what I'll have to do. <heaves heavy sigh> I was really loving my podcasts on the go. Well hopefully I get lucky and they'll replace it. Thanks for the advice.

[fchm]

I did NOT ruin my player -- yay!! I contacted Creative who sent me steps to follow that I had already tried -- I'd read them on this website and also on the Creative site. I responded that I had tried those things and that I would need an RMA after all. They responded again with more steps to follow, mostly the same as before, the difference being that I hadn't tried the reset button with the player connected to a rear USB port. That was after leaving it plugged in for over 30 mins. The blue backlights never came on though until AFTER I hit the reset button.

So I immediately downloaded the latest firmware, and am now looking forward to catching up on my podcasts!

[sumx4182]

your first post had 2 replies...don't start a new post for an update...it's easier if everything is confined to 1 thread...