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  #1  
Old 09-12-2009, 06:27 PM
junaid_uk junaid_uk is offline
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Unhappy Zen overheated, blue light flashes rapidly

Hi everyone,

I've had my Zen for about 2 and a half years and it's been great. Recently, I've been having some problems with it and I contacted customer services who weren't able to help.

I was charging my Zen using my computer USB connection when suddenly it turned off. When I found the Zen, it was over-heated and after I disconnected it, it now won't turn on. It isn't detected by the computer when I plug it in again. The only thing that happens during charging is that the blue indicator flashes rapidly. Nothing comes up on the screen and no buttons seem to do anything. Pressing the reset button also has no effect.

I'm a complete beginner to all this. I was wondering if anyone knew what the problem might be? I suspect it might be the battery, but I don't want to invest in a new one just in case it isn't the problem.

Any help would be much appreciated.

Thank you in advance.
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  #2  
Old 09-13-2009, 05:32 PM
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coachop94 coachop94 is offline
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Overheating is usually a sign for a bad battery. Hopefully it did not fry the motherboard.
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Old 09-13-2009, 11:02 PM
junaid_uk junaid_uk is offline
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Thanks for the reply coachop94. Yes, reading through previous posts on this forum, that's a big concern. I was wondering if there was any way of telling whether the motherboard is in tact before ordering a new battery? For example, if I opened up my Zen, would there be any signs to look out for?
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Old 09-14-2009, 01:46 AM
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coachop94 coachop94 is offline
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A battery is worth the $15-$20 investment even if it does not work. I don't have one opened to say exactly what to look for. There is a forum member( creative mp3 tech) that sells & repairs Zens. He may be of more help & may have some OEM batteries. Send him a PM.
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Old 09-14-2009, 11:32 AM
junaid_uk junaid_uk is offline
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Thank you, I will get in touch.
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